Resources
Learn to get more from your reviews
Practical guides and clear explanations to help you collect, show and learn from reviews.
GuideHow to reply to a bad review (for businesses)7 min read
ExplainerProof badges explainedExplainer
ChecklistYour first weekSet up your profileSend first invitationsAdd a widget
Featured guide
How to reply to a bad review (for businesses)
A calm, useful reply often matters more than the review itself.
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Your first week, step by step
Three things to do first to get reviews coming in.
Set up your profile
Logo, details and opening hours.
Day 1Send first invitations
Connect your store or upload a list.
Day 2Add a widget
Show reviews on your website.
Day 3
Library
Guides and explanations
Explainer
Guidelines for businesses
How to invite, reply, report and show reviews fairly, and what happens if rules are broken.
OpenExplainer
Transparency report
What we removed, why, and how fast.
OpenNothing matchesTry another word or topic.
Customer stories are coming
We only publish stories that real businesses have approved, so there are none to show yet.
Customer stories