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Order numbers
Link reviews to real orders for the Transaction-verified badge.
Features
Everything you need to turn reviews into growth
Collect reviews from every customer, reply from one inbox, show them on your website and learn what to improve. 30 features, all built around proof.
Collect
EmailWhatsAppQR code
Invitations after every order Reply
Customer
You
Show
Widget on your site
Learn
01 · Collect reviews
Get reviews from every customer
Invitations go out automatically after each order, on the channel you choose. Reviews you already have can come with you.
Ways to inviteAutomatic
EmailSent on your behalf, with your name
WhatsAppFrom your WhatsApp Business number
QR codePosters, table stands and stickers
Review linkShare it anywhere: bio, emails, receipts
All plans
Review invitations
Email, WhatsApp, review links and QR codes, sent automatically after each order from a connected store.
Learn moreAll plans
Import old reviews
Bring reviews you collected yourself, checked by our team and clearly labelled.
Learn moreAll plans
Smart timing
Send after the order or delivery, never at night, with at most one reminder.
Growth and up
Product reviews
Reviews for each product, with photos, variants and ratings.
Coming soon
Website review collector
Customers review right on your website.
02 · Manage and reply
Every review in one inbox
Filter, tag and reply from one place. Customers can reply back, and fake or abusive reviews go to our team with your evidence.
Inbox
Needs reply
Replied
Needs reply
Write a public reply…Reply
All plans
One inbox
Every review in one place, with filters for rating, status and topic.
All plans
Public replies
Reply to any review in public or in private. Customers can reply back.
All plans
Saved replies
Reusable replies that fill in the customer's name.
All plans
Report a review
Send fake or abusive reviews to our team, with evidence.
All plans
Tags
Organise reviews with your own tags and keywords.
Growth and up
Follow-up questions
Ask reviewers a private follow-up question.
Growth and up
Product Q&A
Answer shoppers' questions on product pages.
Coming soon
AI reply drafts
A suggested reply you edit and send yourself. Never posted automatically.
Which plan has what?
See every feature by plan, side by side.
Compare plans03 · Show your reviews
Put real reviews where customers decide
Widgets, email badges, images and videos, always showing your real, current score.
All plans
Website widgets
Badges, carousels, lists and product stars that update themselves.
Learn moreAll plans
Email signature and newsletter
A review badge for your email signature and a block with your latest reviews for newsletters.
All plans
Images and videos
Turn reviews into ready-to-post images and short videos.
All plans
Badges
Verified Business and score badges for your website.
Growth and up
Google Shopping product feed
A product reviews feed you can add to Google Merchant Center.
Coming soon
Google Seller Ratings
Your score in Google ads, once Proofwell is a Google review partner.
04 · Learn and improve
Know what to fix first
Insights group what customers mention, show how it changes and compare you with similar businesses. Every insight links to the reviews behind it.
TopicsFrom review words
Delivery
Quality
Price
Service
What stands out
Growth and up
Topics
What customers praise and criticise, found from the words and ratings in reviews.
Learn moreAll plans
ProofScore explained
See exactly why your score is what it is.
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Invitation results
Which channels turn invitations into reviews.
Growth and up
Benchmarks
Compare with similar businesses in your country.
Growth and up
Reports and downloads
Download your reviews, invitations, topics and visitors.
Which plan has what?
See every feature by plan, side by side.
Compare plans05 · Team and security
Built for teams, safe by default
Give each person the right access, protect every login and keep a record of who did what.
Team roles 2FA can be required
| Permission | Owner | Admin | Manager | Viewer |
|---|---|---|---|---|
| See reviews and insights | ✓ | ✓ | ✓ | ✓ |
| Reply to reviews | ✓ | ✓ | ✓ | — |
| Send invitations | ✓ | ✓ | ✓ | — |
| Manage the team | ✓ | ✓ | — | — |
All plans
Team roles
Owner, Admin, Manager and Viewer, with managers limited to their own profiles.
All plans
Two-step verification
An authenticator app for every login, and you can require it for your whole team.
All plans
Several profiles
Separate pages and scores for each branch or brand, within your plan's limit.
All plans
Activity log
Who did what, and when.
All plans
Data and privacy
Customer data requests, how long contact details are kept, and downloads.
Learn moreWhich plan has what?
See every feature by plan, side by side.
Compare plansIncluded in every plan, even Free
The essentials every business needs to build trust.
Reply to every reviewReport reviewsVerified Business badgeImport past reviewsBasic website widgetsTeam roles and 2FA